Torshee turns missed calls into move-ins, cuts Medicaid paperwork by hours, and keeps families informed — without adding headcount.
Staffing shortages, Medicaid complexity, and rising family expectations create a perfect storm that no amount of hiring can solve.
Families searching for senior living call an average of 5–7 communities. If you don't answer, they choose a competitor. Every missed call is a vacant bed.
Average: $6,200/month lost per vacancyReassessments, HCBS authorisations, service plan updates — Medicaid residents require constant documentation. Your care staff spends hours on admin instead of residents.
Up to 40% of staff time is administrativeAdult children managing care for ageing parents expect fast, clear communication. Missed updates create anxiety, complaints, and sometimes move-outs.
Family satisfaction drives 30%+ of referralsAnnual turnover in assisted living exceeds 50%. Every new hire needs weeks to learn your workflows, community specifics, and how to handle resident requests.
Average cost to replace one staff member: $4,500Torshee is conversational AI built as core operations infrastructure — not a chatbot bolted on the side.
Torshee answers every inbound call, 24/7. It qualifies prospects, answers FAQs, and books tours directly into your schedule — with the warmth of your community's brand voice.
Call-to-Tour ConversionNot a phone tree. Not a chatbot. Torshee holds real, natural conversations — understanding context, handling interruptions, and knowing when to loop in your team.
Voice-First DesignAutomate the back-and-forth of Medicaid recertifications, HCBS service requests, and eligibility verifications. Reduce documentation time by hours each week.
Medicaid OperationsKeep families informed with proactive updates, personalised check-ins, and instant answers to common questions — reducing inbound calls while improving satisfaction.
Family EngagementResident and family requests are intelligently routed to the right team member, with priority scoring and escalation protocols that protect resident safety.
Workflow IntelligenceSee call volumes, conversion rates, staff time saved, and family sentiment — all in one dashboard. Prove ROI in your first 60 days, guaranteed.
Real-Time InsightsWe designed Torshee to deploy with minimal IT lift — because we know your team doesn't have time for a six-month integration project.
We learn your community's voice, workflows, and common questions. No IT required.
Your AI assistant is configured and answering calls within days. Your team is briefed in 30 minutes.
Track every call, tour booked, and hour saved. We optimise weekly based on your real data.
At $6,200/month per resident, converting even one additional move-in per quarter generates $74,400 in annual revenue — against a Torshee subscription that's a fraction of that.
From prospect calls to Medicaid recertifications, Torshee handles the conversations your team doesn't have time for.
Never miss a family looking for placement. Torshee qualifies and books tours even at 11pm on a Sunday.
Automatically book tours into your sales team's calendar, with confirmation and reminders sent to the family.
Residents and families can request non-clinical information, log concerns, and get routed to the right staff member.
Automate resident outreach for Medicaid renewal documents, reducing the back-and-forth that eats your coordinator's time.
Answer common questions about pricing, amenities, and availability instantly — without tying up your front desk.
Residents log requests conversationally. Torshee routes them, confirms receipt, and tracks resolution.
Proactively reach families with scheduled updates, reducing inbound "just checking in" calls by up to 60%.
Handle inbound inquiries from discharge planners and families seeking urgent placement — fast, professional, always available.
"We were missing 40% of our after-hours calls. Within 30 days of going live with Torshee, we booked 6 additional tours we would have lost. That's potentially $450k in annual resident revenue."
"Our Medicaid coordinator was drowning. Torshee automated the recertification outreach and follow-up, saving her at least 10 hours a week. She can now focus on residents, not paperwork."
"The ROI was obvious within 60 days. We track every inbound call now — Torshee answers 94% of calls that would have gone to voicemail. It's become part of how we run the building."
Book a 20-minute demo. We'll show you exactly how Torshee works for your community type, run through the ROI model, and answer every question — no pressure.
No IT team required. Live in days. Cancel anytime.